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The Consumer Protection Act, 2019

Protects consumer rights and interests by providing a legal framework for redressal of consumer grievances related to defective goods, deficient services, and unfair trade practices.

Strengths

  • Protects consumer rights and provides a mechanism for redressal of grievances. 

  • Covers healthcare services, ensuring patient rights and quality of care.

Weaknesses

  • Implementation challenges, such as inadequate infrastructure and resources. 

  • Limited awareness of consumer rights among patients and healthcare providers.

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